Serene Seychelles Escape

The Fourex Loyalty Programme ("Fourex") is organized and operated by Fourways Airconditioning Pty Ltd T/A Fourways Group ("Organiser"), located at Boundary Park, Epsom Avenue, North Riding.

Fourex is designed to reward eligible participants with incentive experiences for achieving pre-determined sales turnover targets on purchases from the Organiser during the Programme Period.

By participating in FourEx the participant agrees that he or she has read, fully understood and accepts these terms and conditions, and considers them to be binding.

These terms and conditions will be updated from time to time and the updated terms will be deemed accepted by a Participant who subsequently takes any active step in participating in the Program.

Participation is open to all Fourways Group customers (Installers, distributors, retailers, agents etc.) who are:

• Registered with Fourways Group as of November 1, 2024, or register with Fourways Group during the programme period.
• In good financial standing and within their stipulated payment terms throughout the entire programme period (no outstanding dues).

Participants selected for the experience must be a person/s employed by the Fourways Group customer and/or participant and actively involved in business operations of the participant or transactions with the Organiser.

The Programme is subject to applicable local laws and regulations.

3.1 Reward System – Fourex
Fourex is the rewards currency earned as part of this Programme, functioning similarly to loyalty points or experience miles. Participants earn Fourex based on their qualifying sales turnover or other performance-based activities during the Programme Period. Accumulated Fourex points can be redeemed for specific rewards such as incentive trips, exclusive experiences, or other offerings determined by Fourways Group at its sole discretion.

3.2 Points Redemption and Reset

• If the Participant's Fourex balance equals or is less than the value of the reward, the balance will be reset to zero after redemption.
• If the Participant's Fourex balance exceeds the value of the reward, the balance will be reduced by the value of the reward, and the remaining points will remain available for future redemptions within the same financial year.

Fourex cannot be carried forward beyond the Programme Period unless explicitly stated by Fourways Group.

3.3 Verification
All turnover and Fourex earned will be verified by Fourways Group before any rewards are awarded. Information provided by a participant must be accurate, truthful and correct. The Organiser reserves the right to audit Fourex records to ensure accuracy and compliance with the Programme rules.

3.4 Post Trip Adjustments
If a participant qualifies for and attends the incentive trip, but subsequent credits, returns, or adjustments are applied to their account after the travel dates, Fourways Group reserves the right to:

• Reassess eligibility for the incentive programme based on the adjusted turnover.
• Recover the cost of the trip, either partially or in full, from the participant or Fourways Group customer.

Such adjustments will be reviewed on a case-by-case basis, and participants will be notified of any discrepancies or recoveries.

Fourex accumulation starts on November 1, 2024, and turnover will be accumulated until February 28, 2026.

Only transactions completed and reported within this Programme Period will be considered for Fourex rewards.

Fourex totals will expire and revert to zero at the end of each programme period, with the first expiration date being February 28, 2026.

Each experience package will detail the specific qualifying turnover and qualifying turnover period for that experience. Qualifying criteria, turnover amounts and periods may differ and will be highlighted in the experience-specific terms and conditions.

5.1 Turnover refers to the total net sales generated by the participant from specific products purchased from the Fourways Group during the Programme Period.

5.2 Qualifying Sales:

• Products: Sales of eligible products as defined by the company.
• Exclusions: Returns, refunds, cancelled orders, and taxes are excluded.

5.3 Sales must be recorded in Fourways Group's official reporting systems to qualify.

5.4 All disputes regarding qualifying turnover must be resolved within 30 days of reporting. No further action will be taken by the Organiser until all outstanding issues and disputes are resolved.

5.5 All turnover will be verified by the Organiser at the end of the Fourex Incentive Programme Period or the incentive experience-specific qualifying period, whichever is applicable.

Each experience package will detail specific inclusions arranged by Fourways Group. Any additional costs beyond the stipulated inclusions of each experience will be for the Participant's own cost.

6.1 Reward Description:

• Participants can redeem Fourex for multiple rewards/experiences on the FourEx Incentive Programme Platform throughout the year, provided their turnover balance permits.
• Specific targets and applicable qualifying dates will be communicated via email, WhatsApp, and the FourEx Incentive Programme Platform.

6.2 Incentive experiences that include trips cover:

• Round-trip airfare (economy class), including airport transfers.
• Accommodation.
• Meals and pre-arranged activities as individually specified per experience.

6.3 The trip excludes:

• Costs of a personal nature.
• Costs incurred outside of the official itinerary.

6.4 The reward is non-transferable, non-exchangeable, and has no cash value. Experience rewards cannot be exchanged for cash or transferred to another individual.

Trips will be awarded on a "first-to-qualify and first-to-book" basis.

7.1 Qualification:

• Participants must meet the required turnover targets to qualify for the incentive experience.
• Eligibility will be verified by the Organiser in accordance with the Programme rules.
• Participants are eligible for a maximum of 2 bookings per trip, provided they qualify in accordance with the required turnover on a "first to qualify and first to book" basis.

7.2 Pre-booking:

• Once a Participant reaches 75% of the set experience target, they will be eligible for pre-booking their preferred experience.
• Pre-booking does not guarantee acceptance but allows the Participant to reserve a place provisionally, subject to full target achievement within the specified qualifying period and availability at the time of final confirmation.
• Final confirmation will only occur once the Participant has fully qualified by meeting 100% of their target and completing the necessary booking process.
• Pre-bookings are managed on a first-come, first-served basis among eligible participants.

7.3 Booking:

• Once participants are notified of their qualification, they must confirm attendance and complete the booking process within the specified timeframe.
• Trip availability is limited, and bookings will be confirmed on a first-come, first-served basis.
• Important: Failure to finalize a booking within the given timeframe may result in forfeiture of the reward, and the slot may be offered to the next eligible participant.
• Unless specifically stipulated, tickets are reserved for single applicants only. Should Participants wish to bring a partner, this will be at the Participant's own cost and only if availability permits.

7.4 Points Reset Upon Qualification:
Once a participant qualifies for an incentive experience and the reward is confirmed, the turnover accumulated toward that trip will be deducted and the participant's balance reset. The participant may continue accumulating new turnover or Fourex toward qualifying for additional trips during the Programme Period, provided Programme terms and conditions are met.

Participants may be disqualified if:

• They breach these terms and conditions.
• Fraudulent or unethical practices are identified (e.g., fake sales).
• Turnover submissions are incomplete or unverifiable.

The Organiser reserves the right to withhold rewards pending any investigations.

Participants must ensure compliance with:

• Programme terms.
• Local laws, including tax reporting obligations for rewards earned, if necessary.

Participants are responsible for holding valid travel documents. Passports must be valid for at least six months after the return date of the trip and contain at least three blank pages.

10.1 Right to Modify or Cancel:
The Organiser reserves the right to modify, suspend, or terminate the Programme at any time for any reason, including unforeseen circumstances or events beyond the Organiser's control, without prior notice. Fourways Group shall not be held liable to the participant or any third party for any consequences arising from such actions.

10.2 Right to Verify:
The Organiser reserves the right to verify the eligibility, turnover records, and compliance of participants at any stage, including audit of turnover data, validation of the traveller's employment status, and confirmation of compliance with Programme terms.

10.3 Right to Disqualify:
The Organiser may disqualify, cancel or suspend any participant or forfeit rewards earned if fraud, manipulation, or misrepresentation is suspected or confirmed; if a participant breaches these terms; or if the selected traveller fails to meet the employment and business engagement criteria.

10.4 Right to Refuse Participation:
The Organiser reserves the right to deny any individual access to the Programme or incentive experience where the individual fails to meet eligibility criteria, is not actively employed by the Participant, has engaged in inappropriate or unethical conduct, or would negatively impact Fourways Group's reputation.

10.5 Right to Allocate Rewards:
The Organiser has sole discretion in determining the allocation of rewards, including confirmation of qualified participants and awarding incentive trips on a first-to-qualify, first-to-book basis, subject to availability.

10.6 Decisions are Final:
All decisions made by the Organiser regarding the Fourex Loyalty Programme, including disputes over turnover, eligibility, or reward allocation, are final and binding. No correspondence or appeals will be entertained.

Participants' personal information will be collected, used, and stored in compliance with applicable data protection laws.

Information will be used for Programme administration and communication, and for verifying qualifications and processing rewards.

By participating in the Loyalty Programme, the participant consents and authorises the Fourways Group, its affiliates and third parties it does business with, to collect and process personal information for purposes of administering the Programme. Participants are urged to keep their personal information accurate, current and complete.

The Organiser, its employees or agents shall not be held liable for:

• Disruptions to travel arrangements caused by third parties (e.g., airlines, hotels).
• Any theft, damage, destruction or loss to the participant's person or property from whatsoever nature occurring at, during or after the incentive experience. Eligible participants are advised to obtain insurance to cover any such loss or damage.
• Any failure or malfunction of the loyalty programme and any related inconveniences.

The participant accepts the reward "as is" and releases, waives, discharges, and absolves the Organiser, its officers, directors, employees, agents, affiliates, and representatives from any consequential, special, indirect, incidental, or punitive damage, including any claims or demands arising out of or related to the Loyalty Programme.

These terms shall be governed and construed in accordance with the laws of the Republic of South Africa.

Any disputes arising will be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

Should any one or more of the provisions of these terms be found by any court or competent authority to be invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision of these terms. The terms shall be construed as if such invalid or unenforceable provision was not a part of this document, and these terms and conditions shall be carried out as nearly as possible in accordance with their original terms and intent.